New clients
Your first steps, made clear.
If you are new to Oak Brook Counseling & Wellness, here is what happens from your first conversation through your first appointment, so nothing feels uncertain.
Start here
How to reach our intake team.
Reach out for a free phone consultation. Tell us what brings you to consider counseling, including any insurance or financial considerations. There is no pressure and no commitment.
After we talk
What happens next.
After your intake conversation, we help you find the right therapist, send you a portal invitation, and walk you through the paperwork. You will know your next step before your first appointment.
See the full pathFrom intake to your first appointment
The process
From first conversation to first session.
- 01
Reach out to our intake team
Call or text us, or fill out the consultation form. Tell us what you are looking for. There is no pressure and no commitment.
- 02
Get thoughtfully matched
We help identify a therapist whose experience and approach fit your needs, so you do not have to figure that out alone.
- 03
Plan your first appointment
Receive clear next steps so you know what to expect before you walk through the door.
Therapist matching
How we help you find the right fit.
During your intake conversation, we listen for what you are looking for and what kind of support might fit. We consider each clinician's experience, approach, and availability, and we help you understand your options.
You do not have to figure out which therapist is right on your own. If the first match does not feel right, you can let us know and we will help you find a better fit.
Matched by experience and approach
We pair you with a clinician whose specialties and style fit what you described.
No obligation
The consultation is free. If it is not the right time, that is okay.
Portal and paperwork
Portal access and your paperwork.
After your intake conversation, we send you an email invitation to our secure client portal. The portal is where you will complete your paperwork before your first appointment.
Use the portal for appointments, telehealth sessions, paperwork, and existing-client account access.
Portal access is provided by our team after your intake conversation. If you are a current client and need help logging in, contact our intake team.
What to prepare
Helpful to have ready.
- Your insurance card, so we can discuss coverage and costs.
- A sense of what you are hoping to work on, even if it is still forming.
- Any scheduling needs or preferences for in person versus virtual.
- Questions for us. Nothing is too small to ask.
Need paperwork?
Forms & Resources.
Looking for intake paperwork, telehealth forms, or a Good Faith Estimate? Visit our dedicated Forms & Resources page to download what you need.
Common questions
New client questions.
Do I need to fill out paperwork before I call?
No. Your first step is a brief phone conversation with our intake team. Paperwork is completed through the client portal after you are matched with a therapist.
Can I create a portal account on my own?
Portal access is set up by our team after your intake conversation. You will receive an invitation by email with instructions for logging in.
What if I cannot access the portal?
If you have trouble with the portal, contact our intake team and we will help you get set up or arrange another way to complete your paperwork.
Is the phone consultation free?
Yes. The initial phone consultation is free and carries no obligation. It is a chance to talk through what you are looking for and ask questions.
Do you offer telehealth?
Many of our clinicians offer both in person and virtual sessions. Tell our intake team what you prefer and we will match you accordingly.
Ready to take the first step?
Tell our intake team what you are looking for. We will answer your questions, help you understand your options, and match you with a therapist who fits.